Privacy Policy
Terms & use of this site
THE BUS STOP — PRIVACY POLICY
This Privacy Policy explains how The Bus Stop (“we”, “our”, “us”) collects, uses and protects your personal information when you visit our website, make a booking, purchase a gift card or contact us.
We are committed to protecting your privacy and handling your personal data in accordance with UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following personal information:
• Name
• Address
• Email address
• Telephone number(s)
• Bank or payment details (processed securely via payment providers)
• Billing information
• Dietary requirements (where relevant to an experience or stay)
• Purchase and transaction history
• Communication preferences (for example marketing or updates)
• Information gathered through cookies and website analytics
• Records of accidents or incidents reported during a visit
We do not store your full card payment details. Payments are processed securely by third-party payment providers.
2. How We Collect Your Information
We collect information when you:
• Make a booking
• Purchase a gift card
• Enquire via contact form, email or phone
• Subscribe to updates or marketing
• Use our website
• Participate in an experience or stay with us
Some information (such as cookies and analytics) is collected automatically when you browse our website.
3. How We Use Your Information
We use your information to:
• Process and manage bookings and payments
• Send booking confirmations and important stay information
• Respond to enquiries
• Provide customer support
• Deliver experiences and accommodation services
• Maintain safety records where required
• Improve our website and services
• Send updates, offers or marketing communications (only where you have consented)
4. Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
Contract — to provide the service you have booked
Legal obligation — to meet safety, accounting or regulatory requirements
Legitimate interest — to operate and improve our business
Consent — where you have agreed to receive marketing communications
You may withdraw consent for marketing at any time.
5. Cookies and Website Usage
Our website uses cookies to help the site function properly and to understand how visitors use it. Cookies may collect technical information such as browser type, pages viewed and time spent on the website.
You can disable cookies in your browser settings, however some features of the website may not function correctly.
6. Sharing Your Information
We only share personal data where necessary to operate our services. This may include:
• Payment processors
• Booking and reservation systems
• Gift card providers
• Website hosting and technical support providers
• Accountants or legal advisors (where required)
We never sell your personal information to third parties.
7. Data Storage and Security
Your information is stored securely using appropriate technical and organisational measures. Access to your data is limited to those who need it to provide our services.
We retain personal information only for as long as necessary to fulfil the purpose it was collected for, including legal, accounting and safety requirements.
8. Your Rights
Under UK GDPR you have the right to:
• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data where appropriate
• Restrict or object to processing
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format
To make a request, please contact us using the details below.
9. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies separately.
10. Contact
If you have any questions about this Privacy Policy or your personal data, please contact:
The Bus Stop
Email:
thebusstop.scot@mail.com
Address:
The Bus Stop,
Bankrugg Farm,
Gifford,
East Lothian,
EH41 4JS
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.